TRON Kickstarter backers
Investigate TRON before ARANIX launches
Last updated Wednesday 11 November 2026. Every quote is Airseekers' own words, with its source and date.
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Thank you for visiting this page and taking some time out of your day. Airseekers' upcoming ARANIX campaign is what prompted me to put this together, and I would love any support you can offer. The reasons are set out below.
We would love nothing more than for ARANIX to be a raging success for Airseekers. But first, TRON has to be finished.
Airseekers ran the TRON robot mower campaign on Kickstarter in 2024. More than two years later, so many of us have been left with a very basic and malfunctioning product, still waiting for accessories we paid for, stretch goal rewards we unlocked, and refunds for accessories that were never produced, with no payment date. Accessories that have been produced are on sale in Airseekers' stores, while we are told to wait for another batch.
It is Airseekers' duty, and Kickstarter's, to make sure every accessory and reward paid for in the TRON campaign is delivered or refunded before ARANIX is allowed to go ahead on Tuesday 17 November 2026. We ask Kickstarter to take this seriously: backers have seen promise after promise, and agreement after agreement, made and then changed. We see no sign that the refunds, or the accessories still waiting on a batch, are coming.
Enough is enough. The original TRON backers need support, and no way you look at it is this acceptable.
If you are a TRON backer and agree, please report ARANIX to Kickstarter before it launches. It takes five minutes, and Kickstarter counts one report per account.
A mower arrived. What was promised did not.
We want to show Kickstarter that a lot of TRON backers have not, in fact, received what was promised or ordered. Some backers have not received a TRON at all: replying to backers in the TRON Kickstarter comments (about September 2026), Airseekers wrote We need to complete these remaining main-unit shipments first before arranging the shipment of add-ons and other outstanding items.
Most of us received a mower. Many of us have not received the rewards and accessories that came with our pledges. Airseekers itself separated the two: its email to backers of 3 September 2025 shipped the mower first, because our current priority is to focus on delivering the Tron product itself
, and moved the rest to later: Your paid accessories and campaign rewards will be included in the final batch of order delivery later this year 2025
. That batch has not arrived. Every item listed below is a reward backers were promised and still do not have, more than two years after the campaign.
A mower that arrived is not a reward fulfilled. A full investigation needs to take place before the ARANIX campaign starts.
What TRON was sold as, and what it is
| The Kickstarter campaign (2024) | Airseekers today |
|---|---|
Vision only: navigate complex yard effortlessly without RTK involved; Forget the perimeter wires, complex manual setup, and RTK stations; This AI mower beats RTK-only models |
Airseekers' website: Positioning Vslam+NetRTK; 300° AI Vision + nRTK Fusion |
It excels in tough spots like under trees, close to eaves, or along tight fences |
Airseekers support, in writing, 9 December 2025: when RTK is lost, the vision system takes over, but this cannot exceed 10 seconds. If it exceeds this time, the mower may stop.And: once mapping is complete, only Bluetooth and RTK are needed for mowing tasks. |
Specification, Max Mowing size: TRON 1000m², TRON MAX 6000m² |
The box TRON MAX backers received says only TRONand states 2400 m². Airseekers' website: Mowing Coverage: Up to 1 acre a day(about 4,050 m²) |
6-camera AI Vision navigation system with TOF sensor; real 360° perception |
Airseekers' website: 300° AI Vision; 300° RGB camera |
Campaign: the TRON Kickstarter page and its specification image. Website: Airseekers' own TRON product page, read 9 November 2026.
Promised to backers, still not delivered
- A guarantee. Campaign FAQ:
be assured that the AIRSEEKERS team guarantees 100% delivery for each reward purchased.
(answered April 2024) - Delivery dates. FAQ:
We expect the first batch of production to be completed by July 2024
. The campaign page still says:We expect all users to receive their TRON by September or October
(2024). Many backers were not shipped until September 2025 or later. - Stretch goals backers unlocked. A TRON in the colour each backer chose in the survey (Update #4, 25 May 2024) and a T-shirt (
T-shirts are now part of the deal!
). Update #7 (4 June 2024): stretch goal itemswill be shipped alongside your mowers
. - The cleaning brush. Campaign page:
For the first 1,200 backers, everyone will receive a special Rechargeable Cleaning Brush... These will be shipped alongside your robotic mower after the crowdfunding campaign ends.
- Paid accessories and rewards. Email to backers, 3 September 2025:
your paid accessories and campaign rewards will be included in the final batch of order delivery later this year 2025
. - The MAX benefit. In Airseekers' video of 26 April 2025 (linked from Update #20), MAX backers were promised an exclusive large cutting disc set and six sets of blades. The same video announced that every TRON would be upgraded to the MAX version at no extra cost, so the premium MAX backers paid bought nothing extra.
- Compensation. Founder Ngok Woo's letter to backers, 13 July 2025:
The very first use of that capital will be to immediately and completely fulfill ALL outstanding backer orders.
And:I pledge tangible compensation for the wait and the frustration.
No compensation has been given. The only offer since is a discount that requires backing ARANIX.
On sale, but not sent to backers
Airseekers' stores appear to hold stock of items still owed to original TRON backers. Backers are told to wait for another batch instead. Two examples from our own pledges:
- Large cutting discs we paid for. We are still waiting for them. Airseekers support, 4 November 2026: the disc from our Kickstarter order
will be shipped together in a unified batch in the future
. On 11 November 2026, Airseekers' store in my home country listed theLarge Mowing Deck For Airseekers Tron
asAvailable
. - Replaceable Shells. They have been made: Airseekers' global stores listed them as available on 4 November 2026. We backed three TRON MAX units, chose a colour for each in the survey, and never received a TRON or a shell in that colour. Airseekers support told us on 4 November 2026 that the survey
was used to collect backers' preferred colour for their original TRON
andwas not an offer or commitment to provide an additional replaceable shell
, a position appliedconsistently to all crowdfunding backers
. Yet Update #4 (25 May 2024) told backers they hadunlocked
the new colours as a stretch goal, and Update #7 said stretch goal itemswill be shipped alongside your mowers
.
Once again, the original backers are left waiting. Enough is enough.
Refunds: dated only if you back ARANIX
- Update #44 (20 September 2026): for accessories not produced, backers will be
given the choice of a refund or an available upgrade option
. Update #45 (30 September 2026) names the solar panel, striping roller and sticker as not produced. No payment date has been given. - The ARANIX
Legacy
offer (email, 12 October 2026) does have a date:Within 30 days after the ARANIX Kickstarter campaign ends
. It applies only to backers who pledge to ARANIX. - Airseekers' Pilot Program post (5 November 2026) puts further refunds after the Pilot selections,
expected to be announced in March 2027
.
Safety
- Backers report TRONs leaving their mapped boundaries and no-go zones with the blades spinning. In our view a mower that does this is a safety risk. If yours does, say so in your report.
What we ask
Kickstarter's Help Center says that where a creator isn't fulfilling their rewards, and are not keeping their backers informed
, Kickstarter may revoke the ability to run another campaign on Kickstarter, until they've made a good faith effort to bring their project to a satisfying conclusion for their backers
.
TRON backers are owed the promised items that have been produced, the value of unproduced items in their refund, and every refund paid on a stated date.
We ask Kickstarter to stop ARANIX, due to launch on 17 November 2026, until an in-depth investigation of TRON has taken place.
How to report (five minutes)
- Sign in to Kickstarter in a web browser, on a computer or phone. The report option is not in the Kickstarter app.
- Open the ARANIX page: kickstarter.com/projects/airseekers/aranix-the-worlds-first-4wd-4ws-all-terrain-robotic-mower. Scroll to the bottom, click Report this project to Kickstarter, then choose This project breaks one of Our Rules, Suspicious creator behavior or pledging activity, This creator has outstanding fulfillment obligations on a prior crowdfunding campaign.
- Use the form below to write your report: tick what you never received, add a line of your own, then copy the text into the report box.
Write your report
Nothing you type or tick leaves your browser. This form sends nothing, stores nothing and has no tracking. Close the tab and it is gone. The only thing this page can send is one anonymous count, if you press the Completed
button at the end.
Your ARANIX report
On the ARANIX page: This project breaks one of Our Rules, Suspicious creator behavior or pledging activity, This creator has outstanding fulfillment obligations on a prior crowdfunding campaign. Paste into the text box.
Tick what you never received, and add your own line above. The text updates as you go.
You can edit the text before copying it. Changing a tick or the wording rewrites it, so make your edits last.
Have you submitted your report? We don't need your name or any personal details. If you have logged in to Kickstarter and submitted the form, please press the button below so we can gauge the support. It sends one anonymous count and nothing else.